Contact

Talk to a human.

Questions, problems, product requests or something a bit unusual. Send it our way and it will reach the small team who actually work in the shops and pack the orders.

Looking for a quick answer?Our FAQ covers delivery, pre-orders, returns, restocks and visiting the shops.Checking an order?Sign in to see your orders, or use the form below and include the order number beginning with #.Need to return something?Read the return information first, then contact us if you need a hand.

Send us a message

We aim to reply within 48 hours during our working hours of 10am–5pm, Monday to Friday.

You can also email help@oshoppu.com. All enquiries go to the same place.

For damaged, incorrect or missing items, include photographs of the item and packaging. If the form cannot attach them, reply to our confirmation email with the photographs.

This begins with # and appears in your order-confirmation email. Please do not use the payment receipt number.

Visit us in Norwich

Kawaii and Deco

15 The Royal Arcade
Norwich
NR2 1NQ

Monday–Saturday: 10am–5pm
Sunday: 10am–4pm

Kakkoii

8 Davey Place
Norwich
NR2 1PQ

Monday–Saturday: 10am–5pm
Sunday: 10am–4pm

oshoppu is operated by Bramble House Ltd, registered in England and Wales. Company number 11832286. Registered correspondence address: 15 The Royal Arcade, Norwich, NR2 1NQ, United Kingdom.