FAQs

Got a question? Here are some answers to some of our more frequently asked questions:

✪ Where do you ship your orders from?

All of our orders are packed and sent from our kawaii HQ in West Yorkshire, UK. We don't ask any of our suppliers to send products on our behalf. 

✪ How do you send your orders?

We use Royal Mail for all of our orders.

If you're in the UK, you can expect it to be sent with their 48 Tracked service with full tracking and an estimated delivery window on the day. Royal Mail Special Delivery is also available in cart. 

If you're an international customer, we'll send using Royal Mail's International Tracked service. 

✪ How do your preorders work?

Place a preorder with us and we'll only charge you for it when it's ready to be sent to you. 

If you would like to order items which are available alongside your preorders, we will only send when all items are available, so please place a separate order if you would like your available items sending straight away. 

✪ Are your products officially licensed?

Yes! All of our products that include Intellectual Properties (e.g. Sanrio or Pokemon) are licensed by the manufacturer and are supplied by licensed distributors.