Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We strive to provide you with products of the highest quality and ensure your satisfaction with every purchase. In order to maintain the integrity and value of our products, please note the following guidelines for returns:

1. Original Plastic Wrap Seal: To be eligible for a return, the item must have its original plastic wrap seal intact. This ensures that the product remains in its original condition and preserves its value.

2. Unopened Figures or Sealed Boxes: For items that include figures or are sold in sealed boxes, they must remain unopened and in their original sealed state to be eligible for a return. Opening these figures or boxes may diminish their value and restrict our ability to accept the return.

We kindly request your cooperation in adhering to these guidelines to ensure a fair and consistent returns process. If you have any questions or concerns about a potential return, please contact our customer support team for further assistance.

Please note that this returns policy is subject to applicable consumer protection laws and regulations.

Thank you for your understanding and cooperation.

To start a return, you can contact us at hello@oshoppu.com. Return postage will be payable by the customer unless a prior agreement has been made. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@oshoppu.com.

Once received by us, please allow us 3-5 working days to inspect and refund your purchase. Refunds will be made back to the original payment method and can take up to 10 working days to clear.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.