Contact Us
Please check our FAQs for information. This is often the quickest way to have your question answered.
We send orders out within 5-7 working days (Mon-Fri). If you are in a hurry, please use the upgrades available. If your order has been placed more than 7 working days ago, please feel free to get in touch. As we are a small team and appreciate your patience. :)
If you need to get in touch with us for any reason, please email us at help@oshoppu.com. We aim to respond within 48 hours and during our working hours of 9-5, Monday-Friday.
Just to let you know, our registered business name is Bramble House Ltd. and our company number is 11832286.
If you need to write to us, you can do so at:
oshoppu, 15 The Royal Arcade, Norwich NR2 1NQ.
FAQ
Check out our FAQ before sending an email. :)
FAQs
What does the postage type mean?
UK orders are almost always sent via Royal Mail 48 Tracked. This refers to how quickly Royal Mail aim to deliver your parcel after we've dispatched it.
This does not refer to how quickly we process the order.
If you opt for 24 Tracked, Royal Mail will deliver within this time after dispatch. We also prioritise these orders and dispatch within one working day (if order is placed before 12pm, we will aim for same day dispatch.
I need info about a pre-order.
Pre-orders usually dispatch within the month stated on the product page. For example, if an item is due in January, it could be sent any time between 1st and 31st of that month.
If you've ordered multiple items, we will wait until all items are available to send. Please place separate orders to avoid delays.
Sometimes there are delays outside of our control but we'll do all we can to avoid this.
About
oshoppu is an independent concept store based in Norwich, specialising in kawaii, anime, and Japanese pop culture.
We’re a family-run business bringing you officially licensed products from Japan — from Sanrio and Studio Ghibli to Pokémon and cult-favourite collectibles. Every item is personally curated by Lauryn, our founder, with a focus on quality, creativity, and connection.
oshoppu is designed to be a welcoming space for collectors, fans, and anyone drawn to the playful and nostalgic. We believe in celebrating joy, individuality, and the art of small things — with a thoughtful, inclusive approach to everything we do.
Whether you visit us in-store or shop online, we’re proud to share a little piece of Japan with you.
