Contact Us

Please check our FAQs for information. This is often the quickest way to have your question answered.

We send orders out within 5-7 working days (Mon-Fri). If you are in a hurry, please use the upgrades available. If your order has been placed more than 7 working days ago, please feel free to get in touch. As we are a small team and appreciate your patience. :)

If you need to get in touch with us for any reason, please email us at We aim to respond within 48 hours and during our working hours of 9-5, Monday-Friday.

Just to let you know, our registered business name is Bramble House Ltd. and our company number is 11832286.

If you need to write to us, you can do so at:

oshoppu, 62a Unthank Road, Norwich, Norfolk NR2 2RN (Not open to the general public).

How can we help?


Check out our FAQ before sending an email. :)


What does the postage type mean?

UK orders are almost always sent via Royal Mail 48 Tracked. This refers to how quickly Royal Mail aim to deliver your parcel after we've dispatched it.

This does not refer to how quickly we process the order.

If you opt for 24 Tracked, Royal Mail will deliver within this time after dispatch. We also prioritise these orders and dispatch within one working day (if order is placed before 12pm, we will aim for same day dispatch.

International customers will receive a tracking number wherever possible (unavailable in some countries).

I need info about a pre-order.

Pre-orders usually dispatch within the month stated on the product page. For example, if an item is due in January, it could be sent any time between 1st and 31st of that month.

If you've ordered multiple items, we will wait until all items are available to send. Please place separate orders to avoid delays.

Sometimes there are delays outside of our control but we'll do all we can to avoid this.



oshoppu is a family run online kawaii, kakkoii and deco shop based in the UK.

We send every order straight from our kawaii HQ in West Yorkshire, cutting out the wait and extra fees for our UK based customers.

Worldwide shipping is also available at a flat-rate fee with Royal Mail's International Tracked service.