Shipping policy
Dispatch times
We aim to dispatch orders within 2–3 working days. We pack orders between 10am and 3pm, Monday to Friday, excluding UK bank holidays.
We often dispatch sooner, but during particularly busy periods it may take the full three working days.
You will receive tracking information by email once your order has been dispatched.
UK delivery
| Service | Price | Royal Mail delivery aim |
|---|---|---|
| Royal Mail Tracked 48 | £3.95 | 2–3 working days |
| Royal Mail Tracked 24 | £5.95 | 1–2 working days |
Delivery times begin once your order has been dispatched. Royal Mail’s delivery times are aims rather than guarantees.
International delivery
| Destination | Price | Estimated delivery time |
|---|---|---|
| United States | £16.95 | 5–7 working days |
| Australia | £21.95 | 5–10 working days |
| Canada | £18.95 | 6–10 working days |
| New Zealand | £24.95 | 6–10 working days |
| Rest of world | £24.95 | 6–12 working days |
All international orders are dispatched from the UK using a tracked service. Customs processing can sometimes delay an order beyond the estimated delivery time.
The available delivery options for your address will be shown at checkout.
Europe and Northern Ireland
We are very sorry, but we cannot currently deliver to European countries or Northern Ireland.
The General Product Safety Regulation introduced additional product-safety, traceability and responsible-person requirements for goods sold into the EU and Northern Ireland. Managing these requirements across our large and frequently changing catalogue is not currently practical for a small independent business.
We know this is disappointing, particularly for customers in Northern Ireland who are otherwise part of the UK. We would like to resume delivery when we can do so properly and compliantly.
Customs charges and US duties
Customers outside the UK may need to pay import VAT, customs fees or other local charges when an order enters their country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
For customers shopping in US dollars, applicable US import duties are included in the displayed item prices. This is currently around 10% of the item price, so you should not be asked to pay those duties when your order is delivered. Any applicable local sales tax may still be calculated separately at checkout.
Pre-orders
If your order contains a pre-order, we will hold the entire order until every item is available.
Please order available products and pre-orders separately if you would like the available items sent without waiting. Mixing them in one order can cause lengthy delays and makes it much harder for us to manage stock accurately.
Release dates are estimates provided by manufacturers and distributors and can change.
Checking your address
Please check your name, delivery address and contact details carefully before placing your order.
If you notice a mistake, email help@oshoppu.com as soon as possible. We can usually change an address before the order has been packed, but we cannot guarantee changes once packing or dispatch has begun.
We cannot accept responsibility for delays, failed deliveries or additional costs caused by an incorrect or incomplete address supplied at checkout.
Delayed or missing orders
Please check your tracking information first. Royal Mail’s stated delivery times are aims, and occasional delays can happen.
If your order has not arrived 24 hours after its estimated delivery date, you are welcome to contact us at help@oshoppu.com so we can check the tracking.
Please include:
-
Your Shopify order number, beginning with
# -
The name used for the order
-
Your full delivery address
Please do not send the payment receipt number, as this does not allow us to locate the order.
Royal Mail will only accept a lost-parcel investigation once at least seven working days have passed since the parcel was due to arrive. If that point is reached, we will make the enquiry as the sender and help you through the next steps.
Click and collect
Click and collect is available from our Royal Arcade shop at 15 The Royal Arcade, Norwich, NR2 1NQ.
We will email you when your order is ready. Orders are generally prepared during our packing hours of 10am–3pm, Monday to Friday, and will usually be ready the same or next working day.
Please wait for the collection email before travelling. There is no time limit for collecting your order.
Need help?
Email help@oshoppu.com with your Shopify order number, name and delivery address. Your message will reach the same small team who pack and dispatch the orders.
Royal Mail Tracked 24 and 48™ includes full tracking throughout the journey and a timed delivery.